Public services

Ten applications for clear communication in public services, with bilingual examples and response practice.

Lessons

10 available items
  1. 1

    Application: Booking an appointment

    Practise booking an appointment, then follow up with a clarification or confirmation.

  2. 2

    Application: Completing a form

    Practise completing a form, then follow up with a clarification or confirmation.

  3. 3

    Application: A queue number

    Practise a queue number, then follow up with a clarification or confirmation.

  4. 4

    Application: A missing document

    Practise a missing document, then follow up with a clarification or confirmation.

  5. 5

    Application: A document copy

    Practise a document copy, then follow up with a clarification or confirmation.

  6. 6

    Application: Language assistance

    Practise language assistance, then follow up with a clarification or confirmation.

  7. 7

    Application: Updating an address

    Practise updating an address, then follow up with a clarification or confirmation.

  8. 8

    Application: An official letter

    Practise an official letter, then follow up with a clarification or confirmation.

  9. 9

    Application: Processing time

    Practise processing time, then follow up with a clarification or confirmation.

  10. 10

    Application: Submitting documents

    Practise submitting documents, then follow up with a clarification or confirmation.

Practise this unit