Customer service

Ten applications for clear communication in customer service, with bilingual examples and response practice.

Lessons

10 available items
  1. 1

    Application: Tracking an order

    Practise tracking an order, then follow up with a clarification or confirmation.

  2. 2

    Application: A late delivery

    Practise a late delivery, then follow up with a clarification or confirmation.

  3. 3

    Application: A delivery address

    Practise a delivery address, then follow up with a clarification or confirmation.

  4. 4

    Application: A missing item

    Practise a missing item, then follow up with a clarification or confirmation.

  5. 5

    Application: An incorrect item

    Practise an incorrect item, then follow up with a clarification or confirmation.

  6. 6

    Application: Requesting a return

    Practise requesting a return, then follow up with a clarification or confirmation.

  7. 7

    Application: Confirming cancellation

    Practise confirming cancellation, then follow up with a clarification or confirmation.

  8. 8

    Application: Following up a refund

    Practise following up a refund, then follow up with a clarification or confirmation.

  9. 9

    Application: Damaged packaging

    Practise damaged packaging, then follow up with a clarification or confirmation.

  10. 10

    Application: Arranging a callback

    Practise arranging a callback, then follow up with a clarification or confirmation.

Practise this unit