Documents and administrative matters

Ten applications for clear communication in documents and administrative matters, with bilingual examples and response practice.

Lessons

10 available items
  1. 1

    Application: Arranging a document consultation

    Identify the document and the question you want to discuss.

  2. 2

    Application: Requesting a plain-language explanation

    Ask for an explanation of a term and its effect in context.

  3. 3

    Application: Checking document details

    Describe a discrepancy and ask how it should be corrected.

  4. 4

    Application: Identifying a version for review

    Use the date and version number to avoid confusion.

  5. 5

    Application: Requesting time to understand a document

    Express the need for clarification and time.

  6. 6

    Application: Requesting a copy and a receipt

    Specify what you want a record of.

  7. 7

    Application: Clarifying a deadline

    Ask for the exact date and time intended.

  8. 8

    Application: Identifying an authorised contact

    Ask who can review or approve the request.

  9. 9

    Application: Following up an unanswered question

    Refer to the specific question instead of repeating the entire message.

  10. 10

    Application: Comparing two versions of an agreement

    Ask for changes to be identified and explained.

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