A balanced complaint
Describe what happened, include relevant details and state the resolution you request.
Lessons
10 available items- 1
A balanced complaint
Describe what happened, include relevant details and state the resolution you request.
- 2
A complaint about a booking · Describing a problem without exaggeration
Describing a problem without exaggeration in context, with bilingual examples and practice.
- 3
A complaint about a booking · Specifying a requested resolution
Specifying a requested resolution in context, with bilingual examples and practice.
- 4
A complaint about a delayed service · Building a factual sequence for a complaint
Building a factual sequence for a complaint in context, with bilingual examples and practice.
- 5
A complaint about a delayed service · Separating impact from accusation
Separating impact from accusation in context, with bilingual examples and practice.
- 6
Reviewing an incomplete response · Acknowledging what has been addressed
Acknowledging what has been addressed in context, with bilingual examples and practice.
- 7
Reviewing an incomplete response · Clarifying what remains unresolved
Clarifying what remains unresolved in context, with bilingual examples and practice.
- 8
A complaint with an improvement suggestion · Connecting an experience with a suggestion
Connecting an experience with a suggestion in context, with bilingual examples and practice.
- 9
A complaint with an improvement suggestion · Maintaining a professional tone
Maintaining a professional tone in context, with bilingual examples and practice.
- 10
Escalating a follow-up request · Mentioning earlier contact attempts
Mentioning earlier contact attempts in context, with bilingual examples and practice.
Reading
5 available items- 1
A complaint about a booking
A bilingual reading that brings this unit's language together in context.
- 2
A complaint about a delayed service
A bilingual reading that brings this unit's language together in context.
- 3
Reviewing an incomplete response
A bilingual reading that brings this unit's language together in context.
- 4
A complaint with an improvement suggestion
A bilingual reading that brings this unit's language together in context.
- 5
Escalating a follow-up request
A bilingual reading that brings this unit's language together in context.