Handling challenging questions
Acknowledge the question, clarify what you can answer and respond with support.
Lessons
10 available items- 1
Handling challenging questions
Acknowledge the question, clarify what you can answer and respond with support.
- 2
Answering a question with an assumption · Identifying an assumption before answering
Identifying an assumption before answering in context, with bilingual examples and practice.
- 3
Answering a question with an assumption · Reframing the question neutrally
Reframing the question neutrally in context, with bilingual examples and practice.
- 4
Acknowledging an unknown detail · Saying you do not know professionally
Saying you do not know professionally in context, with bilingual examples and practice.
- 5
Acknowledging an unknown detail · Setting a realistic follow-up process
Setting a realistic follow-up process in context, with bilingual examples and practice.
- 6
Responding to a strongly worded objection · Acknowledging concern without accepting an unsupported conclusion
Acknowledging concern without accepting an unsupported conclusion in context, with bilingual examples and practice.
- 7
Responding to a strongly worded objection · Returning to an assessable criterion
Returning to an assessable criterion in context, with bilingual examples and practice.
- 8
Clarifying a broad question · Asking to narrow the scope
Asking to narrow the scope in context, with bilingual examples and practice.
- 9
Clarifying a broad question · Structuring an answer with several dimensions
Structuring an answer with several dimensions in context, with bilingual examples and practice.
- 10
Answering within limited time · Giving a short answer followed by selective detail
Giving a short answer followed by selective detail in context, with bilingual examples and practice.
Reading
5 available items- 1
Answering a question with an assumption
A bilingual reading that brings this unit's language together in context.
- 2
Acknowledging an unknown detail
A bilingual reading that brings this unit's language together in context.
- 3
Responding to a strongly worded objection
A bilingual reading that brings this unit's language together in context.
- 4
Clarifying a broad question
A bilingual reading that brings this unit's language together in context.
- 5
Answering within limited time
A bilingual reading that brings this unit's language together in context.