Requesting a replacement · Identifying the product and problem

Application goal: Identifying the product and problem.

State the problem, its effect and what you need. Because and so help connect the reason and result without unnecessary detail.

Context: Requesting a replacement. Identify the wording that achieves this goal, then adapt the details to a situation of your own.

Practical examples

I bought this lamp from your shop on Monday.

اشتريت هذا المصباح من متجركم يوم الاثنين.

When I switch it on, the light flashes and then goes out.

عندما أشغله، يومض الضوء ثم ينطفئ.

I have checked it in another socket with the same result.

جربته في مقبس آخر وكانت النتيجة نفسها.

Check your understanding

1. Choose the closest Arabic meaning of this expression: I bought this lamp from your shop on Monday.يمكنها الإقرار بالتأخير وشرح الوضع الحالي وذكر الخطوة التالية مباشرةً.هل يمكنك وضع ملصق على العينة يحدد المواصفات الدقيقة التي تمثلها؟اشتريت هذا المصباح من متجركم يوم الاثنين.أستقل الترام إلى وسط المدينة.

2. Choose the English expression that matches this meaning: جربته في مقبس آخر وكانت النتيجة نفسها.I have checked it in another socket with the same result.The suggestion to add an evening session was considered but not approved.I need a little information. At what stage would you contact my references?There is a bus stop outside our building.