A complaint about a delayed service · Building a factual sequence for a complaint

Application goal: Building a factual sequence for a complaint.

Describe what happened, include relevant details and state the resolution you request. A calm, specific tone helps the reader understand and address the issue.

Context: A complaint about a delayed service. Identify the wording that achieves this goal, then adapt the details to a situation of your own.

Practical examples

The technician's visit was originally scheduled for Tuesday between nine and eleven.

كان موعد زيارة الفني الأصلي يوم الثلاثاء بين التاسعة والحادية عشرة.

We received no update until midday, when the appointment was moved to Thursday.

لم نتلق أي تحديث حتى الظهر، حين نُقل الموعد إلى الخميس.

Two colleagues had rearranged their work to provide access to the equipment.

كان زميلان قد أعادا ترتيب عملهما لإتاحة الوصول إلى المعدات.

Check your understanding

1. Choose the closest Arabic meaning of this expression: The technician's visit was originally scheduled for Tuesday between nine and eleven.كان موعد زيارة الفني الأصلي يوم الثلاثاء بين التاسعة والحادية عشرة.يوجد نموذج ملاحظات في الاستقبال يتضمن بيانات الاتصال المعنية.أود فهم البنود التي تغيرت وأسباب تغييرها.ما المعلومات التي تساعدكم على فهم المشكلة؟

2. Choose the English expression that matches this meaning: كان زميلان قد أعادا ترتيب عملهما لإتاحة الوصول إلى المعدات.Asking a colleague for helpA more precise account of the problem would lead to a better test of the solution.A reusable bagTwo colleagues had rearranged their work to provide access to the equipment.