Reviewing an incomplete response · Acknowledging what has been addressed

Application goal: Acknowledging what has been addressed.

Describe what happened, include relevant details and state the resolution you request. A calm, specific tone helps the reader understand and address the issue.

Context: Reviewing an incomplete response. Identify the wording that achieves this goal, then adapt the details to a situation of your own.

Practical examples

Thank you for replacing the damaged item promptly.

شكرًا لاستبدال القطعة التالفة بسرعة.

The replacement arrived in good condition, and that part of the issue is resolved.

وصل البديل بحالة جيدة، وقد حُل هذا الجزء من المشكلة.

However, your reply did not address the delivery charge that was added twice.

لكن ردكم لم يعالج رسوم التوصيل التي أُضيفت مرتين.

Check your understanding

1. Choose the closest Arabic meaning of this expression: Thank you for replacing the damaged item promptly.هل يمكنك مساعدتي في أمر ما؟ هل هذه الملابس جاهزة للغسالة؟أظهر مرجع حجزك في مكتب الشركة ليتمكن الموظفون من مساعدتك.شكرًا لاستبدال القطعة التالفة بسرعة.القطار أكثر راحة من الحافلة.

2. Choose the English expression that matches this meaning: لكن ردكم لم يعالج رسوم التوصيل التي أُضيفت مرتين.However, your reply did not address the delivery charge that was added twice.Ask for the current fee schedule and check which services each charge covers.A late trainMaking those conditions explicit helps prevent an apparently agreed plan from becoming unworkable later.