Summarise the situation and add a suitable response · Escalating a follow-up request

A 64–104 word writing task with a model and self-review.

Summarise the situation and add a suitable response for "Escalating a follow-up request". Apply these two focuses: Mentioning earlier contact attempts; Requesting a review by a responsible person. Write 64–104 words using real or invented details. Try writing before opening the model.

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Practical examples

I first reported this issue on 3 April and followed up a week later. Both messages included the order number and photographs of the missing parts. I have received an acknowledgement but no proposed solution. Could you refer the case to a colleague who can confirm the next steps? Please let me know who will handle the request and when an update is expected. I hope we can resolve the matter with a clear plan and a realistic timescale.

أبلغت عن هذه المشكلة أول مرة في 3 أبريل، وتابعت الطلب بعد أسبوع. تضمنت الرسالتان رقم الطلب وصورًا توضح القطع الناقصة. تلقيت تأكيدًا بالاستلام، لكن لم أتلق حلًا مقترحًا. هل يمكن إحالة الحالة إلى زميل يستطيع تأكيد الخطوات التالية؟ يرجى إخباري بمن سيتولى الطلب ومتى يُتوقع تقديم تحديث. آمل أن نتمكن من حل الأمر بخطة واضحة وإطار زمني واقعي.

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This is a self-review; your writing is not automatically graded.

The situation and purpose are clear.I used: Mentioning earlier contact attempts.I used: Requesting a review by a responsible person.Sentences connect and details are consistent.I checked spelling, punctuation and word count.