Application: An unfamiliar transaction

Practise an unfamiliar transaction, then follow up with a clarification or confirmation.

Practise an unfamiliar transaction, then follow up with a clarification or confirmation.

Use the date and reference to identify a transaction and ask the relevant service about fees or procedures. Distinguish pending from completed and request clear confirmation.

The first two examples come from the linked conversation. The third adds a follow-up. Notice the movement from opening request to response and clarification.

Practical examples

I do not recognise this transaction on my statement.

لا أعرف هذه المعاملة في كشف حسابي.

Explore the expression in context

Contact your bank through its official support channel so they can review it securely.

تواصل مع البنك عبر قناة الدعم الرسمية ليتمكنوا من مراجعتها بأمان.

Explore the expression in context

Could you help me identify the transaction using the date and reference shown here?

هل يمكنك مساعدتي على تحديد المعاملة باستخدام التاريخ والمرجع الظاهرين هنا؟

Check your understanding

1. Choose the closest Arabic meaning of this expression: I do not recognise this transaction on my statement.
2. Choose the English expression that matches this meaning: هل يمكنك مساعدتي على تحديد المعاملة باستخدام التاريخ والمرجع الظاهرين هنا؟