Application: Reporting shipment damage

Record the observation and request the follow-up process.

Record the observation and request the follow-up process.

Identify each example’s function: requesting information, clarifying it, or confirming the next step. Decide which details you would change in your situation while keeping the polite request structure.

Practical examples

One corner of the outer packaging was damaged on arrival.

كان أحد أركان التغليف الخارجي تالفًا عند الوصول.

We have photographs and a note of the delivery time.

لدينا صور وملاحظة بوقت التسليم.

Please explain what information is needed to review the case.

يرجى توضيح المعلومات اللازمة لمراجعة الحالة.

Check your understanding

1. Choose the closest Arabic meaning of this expression: One corner of the outer packaging was damaged on arrival.
2. Choose the English expression that matches this meaning: يرجى توضيح المعلومات اللازمة لمراجعة الحالة.