Recording different viewpoints · Presenting disagreement neutrally
Presenting disagreement neutrally in context, with bilingual examples and practice.
Language learningOpen
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Recording different viewpoints · Attributing a view accurately
Attributing a view accurately in context, with bilingual examples and practice.
Language learningOpen
An action-focused follow-up · Writing an actionable summary
Writing an actionable summary in context, with bilingual examples and practice.
Language learningOpen
Summarising meeting decisions
A bilingual reading that brings this unit's language together in context.
Language learningOpen
Identifying unresolved points
A bilingual reading that brings this unit's language together in context.
Language learningOpen
Condensing a long discussion
A bilingual reading that brings this unit's language together in context.
Language learningOpen
Recording different viewpoints
A bilingual reading that brings this unit's language together in context.
Language learningOpen
An action-focused follow-up
A bilingual reading that brings this unit's language together in context.
Language learningOpen
Adapt the situation using new details · Summarising meeting decisions
A 53–93 word writing task with a model and self-review.
Language learningOpen
Summarise the situation and add a suitable response · An action-focused follow-up
A 60–100 word writing task with a model and self-review.
Language learningOpen
A complaint about a booking · Describing a problem without exaggeration
Describing a problem without exaggeration in context, with bilingual examples and practice.
Language learningOpen
A complaint about a booking · Specifying a requested resolution
Specifying a requested resolution in context, with bilingual examples and practice.
Language learningOpen
A complaint about a delayed service · Building a factual sequence for a complaint
Building a factual sequence for a complaint in context, with bilingual examples and practice.
Language learningOpen
A complaint about a delayed service · Separating impact from accusation
Separating impact from accusation in context, with bilingual examples and practice.
Language learningOpen
Reviewing an incomplete response · Acknowledging what has been addressed
Acknowledging what has been addressed in context, with bilingual examples and practice.
Language learningOpen
Reviewing an incomplete response · Clarifying what remains unresolved
Clarifying what remains unresolved in context, with bilingual examples and practice.
Language learningOpen
A complaint with an improvement suggestion · Connecting an experience with a suggestion
Connecting an experience with a suggestion in context, with bilingual examples and practice.
Language learningOpen
A complaint with an improvement suggestion · Maintaining a professional tone
Maintaining a professional tone in context, with bilingual examples and practice.
Language learningOpen