Escalating a follow-up request · Mentioning earlier contact attempts
Mentioning earlier contact attempts in context, with bilingual examples and practice.
Language learningOpen
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A complaint about a booking
A bilingual reading that brings this unit's language together in context.
Language learningOpen
A complaint about a delayed service
A bilingual reading that brings this unit's language together in context.
Language learningOpen
Reviewing an incomplete response
A bilingual reading that brings this unit's language together in context.
Language learningOpen
A complaint with an improvement suggestion
A bilingual reading that brings this unit's language together in context.
Language learningOpen
Escalating a follow-up request
A bilingual reading that brings this unit's language together in context.
Language learningOpen
Adapt the situation using new details · A complaint about a booking
A 59–99 word writing task with a model and self-review.
Language learningOpen
Summarise the situation and add a suitable response · Escalating a follow-up request
A 64–104 word writing task with a model and self-review.
Language learningOpen
Opening a presentation clearly · Identifying the purpose and audience
Identifying the purpose and audience in context, with bilingual examples and practice.
Language learningOpen
Opening a presentation clearly · Providing a presentation roadmap
Providing a presentation roadmap in context, with bilingual examples and practice.
Language learningOpen
Moving between ideas · Using clear transition phrases
Using clear transition phrases in context, with bilingual examples and practice.
Language learningOpen
Moving between ideas · Linking a new section to the previous one
Linking a new section to the previous one in context, with bilingual examples and practice.
Language learningOpen
Explaining a chart · Stating what a visual shows
Stating what a visual shows in context, with bilingual examples and practice.
Language learningOpen
Explaining a chart · Avoiding a conclusion unsupported by the data
Avoiding a conclusion unsupported by the data in context, with bilingual examples and practice.
Language learningOpen
Handling a question during a presentation · Acknowledging a question and placing it in context
Acknowledging a question and placing it in context in context, with bilingual examples and practice.
Language learningOpen
Handling a question during a presentation · Returning to the presentation sequence
Returning to the presentation sequence in context, with bilingual examples and practice.
Language learningOpen
Closing a presentation with a recommendation · Summarising the main message
Summarising the main message in context, with bilingual examples and practice.
Language learningOpen
Opening a presentation clearly
A bilingual reading that brings this unit's language together in context.
Language learningOpen