Customer service phrases

Twenty useful expressions and situation labels, with Arabic meanings and a comprehension check.

Read the expressions and their meanings, then open each related conversation to understand the context. Some expressions name a situation or task rather than forming a complete sentence. Choose five relevant expressions and use them in your notes.

Practical examples

Tracking an order

تتبع طلب

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A late delivery

توصيل متأخر

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A delivery address

عنوان توصيل

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A missing item

قطعة ناقصة

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An incorrect item

منتج غير مطابق

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Requesting a return

طلب إرجاع

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Confirming cancellation

تأكيد إلغاء

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Following up a refund

متابعة استرداد

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Damaged packaging

تغليف متضرر

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Arranging a callback

موعد اتصال

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A support reference

رقم مرجعي

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Updating a support case

تحديث تذكرة

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A missed delivery

توصيل دون حضور

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Asking about warranty

فترة الضمان

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Escalating a concern

رفع شكوى

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A contact preference

وسيلة تواصل

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An unsuitable solution

حل غير مناسب

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Describing a problem

توضيح المشكلة

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Closing a case

إغلاق طلب دعم

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Thanking support staff

شكر موظف

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Check your understanding

1. Which phrase means «تتبع طلب»?
2. Which phrase means «متابعة استرداد»?
3. Which phrase means «رفع شكوى»?