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B1Conversations

Damaged packaging

A practical conversation about damaged packaging in customer service.

Customer serviceOpen
B1Conversations

Arranging a callback

A practical conversation about arranging a callback in customer service.

Customer serviceOpen
B1Conversations

A support reference

A practical conversation about a support reference in customer service.

Customer serviceOpen
B1Conversations

A missed delivery

A practical conversation about a missed delivery in customer service.

Customer serviceOpen
B1Conversations

Asking about warranty

A practical conversation about asking about warranty in customer service.

Customer serviceOpen
B1Conversations

Escalating a concern

A practical conversation about escalating a concern in customer service.

Customer serviceOpen
B1Conversations

A contact preference

A practical conversation about a contact preference in customer service.

Customer serviceOpen
B1Conversations

An unsuitable solution

A practical conversation about an unsuitable solution in customer service.

Customer serviceOpen
B1Conversations

Describing a problem

A practical conversation about describing a problem in customer service.

Customer serviceOpen
B1Conversations

Closing a case

A practical conversation about closing a case in customer service.

Customer serviceOpen
B1Conversations

Thanking support staff

A practical conversation about thanking support staff in customer service.

Customer serviceOpen
B1Vocabulary

Customer service phrases

Twenty useful expressions and situation labels, with Arabic meanings and a comprehension check.

Customer serviceOpen