A complaint about a delayed service · Separating impact from accusation
Separating impact from accusation in context, with bilingual examples and practice.
Language learningOpen
Learning library
Search and filter by level, domain and content type.
1141 results
Reviewing an incomplete response · Acknowledging what has been addressed
Acknowledging what has been addressed in context, with bilingual examples and practice.
Language learningOpen
Reviewing an incomplete response · Clarifying what remains unresolved
Clarifying what remains unresolved in context, with bilingual examples and practice.
Language learningOpen
A complaint with an improvement suggestion · Connecting an experience with a suggestion
Connecting an experience with a suggestion in context, with bilingual examples and practice.
Language learningOpen
A complaint with an improvement suggestion · Maintaining a professional tone
Maintaining a professional tone in context, with bilingual examples and practice.
Language learningOpen
Escalating a follow-up request · Mentioning earlier contact attempts
Mentioning earlier contact attempts in context, with bilingual examples and practice.
Language learningOpen
A complaint about a booking
A bilingual reading that brings this unit's language together in context.
Language learningOpen
A complaint about a delayed service
A bilingual reading that brings this unit's language together in context.
Language learningOpen
Reviewing an incomplete response
A bilingual reading that brings this unit's language together in context.
Language learningOpen
A complaint with an improvement suggestion
A bilingual reading that brings this unit's language together in context.
Language learningOpen
Escalating a follow-up request
A bilingual reading that brings this unit's language together in context.
Language learningOpen
Adapt the situation using new details · A complaint about a booking
A 59–99 word writing task with a model and self-review.
Language learningOpen
Summarise the situation and add a suitable response · Escalating a follow-up request
A 64–104 word writing task with a model and self-review.
Language learningOpen
Opening a presentation clearly · Identifying the purpose and audience
Identifying the purpose and audience in context, with bilingual examples and practice.
Language learningOpen
Opening a presentation clearly · Providing a presentation roadmap
Providing a presentation roadmap in context, with bilingual examples and practice.
Language learningOpen
Moving between ideas · Using clear transition phrases
Using clear transition phrases in context, with bilingual examples and practice.
Language learningOpen
Moving between ideas · Linking a new section to the previous one
Linking a new section to the previous one in context, with bilingual examples and practice.
Language learningOpen
Explaining a chart · Stating what a visual shows
Stating what a visual shows in context, with bilingual examples and practice.
Language learningOpen